Service - San Ramon, CA

mlee10
Our 2014 650 coupe was at the dealer for a month due to a SOS emergency call malfunction issue. It was an abnormal case that the issue was new to the dealer & bmw n.a. It was a very stressful situation, however, Kevin Rego has handled the matter so promptly, which made us feel comfortable. He kept us in the loop every single day to let us know what was done for the day & what will be the plan for the next day. The day that the vehicle was fixed completely, he offered a full detail of the car and a couple of gifts for us. Also, he is trying to get us a full month payment back from BMW N.A. since we suffered for a month not being able to use our own vehicle. The service we got from him was very exceptional & beyond our expectation.
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Sales (New)

frs
I am singularly impressed with the professionalism and friendliness of the people we interacted with at Weatherford. Marc Fleisher was extremely caring and knowledgeable. Those questions he could not answer he said he didn't know the answer but would find out. No BSing here. He passed us off to Stan Caldwell, another great person to work with, to take care of us on his day off. Stan equally impressed us and secured our deal. We completed the paperwork with Alvin Chandrs. He also was a great person to work with a concerned professional who completed all our paper work smoothly and satisfactory.
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Sales (New) - San Francisco, CA

brett.conklin
Darek was great I felt very well take care of, I appreciate that he took the time to help my family select the appropriate feature, then worked to get us the perfect car. I tried other dealerships and Weatherford by far was the most low key and comfortable place to purchase a car.
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Sales (New)

okieboy444
All I can say is we introduced one problem after another and Danielle Charlier worked through every one of them. We have never felt so positive and appreciated in many months. Have you ever left a car dealership and felt like you haven't been "screwed"? You have to see Danielle and the support staff she has to stand behind her at Weatherford BMW. They are second to none!
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Sales (Used)

aangelina232
Great experience. Dealership took all my questions and assisted me with warning about car ove two days. Never had that happen with any other car purchase.
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Sales (Used)

Tessganda220
Kevin Thomas is an awesome person to talk to and approachable. Good customer service. I recommended him to all my relatives looking to buy cars.
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Sales (Used)

Michelle33
I had a great experience purchasing my first BMW at Weatherford BMW with the help of Paul Wright. I came in there without a scheduled appointment and Paul was very nice to accommodate me. He was able to find me a car that fit my budget and have the features I wanted. Thank you Paul!!
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Sales (Used) - Las Vegas, NV

lpaul87
Kevin Thomas worked harder than any other professional. I have encountered to get us the x5 of our dreams! I am so pleased with the car, the service and the experience. We've already referred 4 people to him since we were here 2 days. People would be crazy to buy a BMW (or any other car) from anywhere other than weatherford BMW of Berkley.
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Sales (New) - Albany, CA

stuhelfer
We went in on a rainy Sunday and looked and looked and looked.....without pressure. Neil showed us various cars and we went home to discuss (again without pressure). We came back the next day (rainy Monday) and looked again, this time at a different model (diesel). We discussed again and then decided on what we wanted. Even though it was not on the lot, Neil found a car that was on way to another location and carjacked it for us. Overall, a GREAT experience (and I am not one to use such a term lightly).
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Sales (Used) - Oakland, CA

berniemendia
I worked with Paul on my 2011 550i. Initially I came in to the showroom with my wife and we were very specific on what we wanted. We were looking at upgrading our 2007 550i. Within a couple of weeks Paul gave me a call and showed me a car that met our requirements. There were a couple of minor issues with the car. Paul addressed them and literally made the car perfect for us. His finance manager is very strait forward and accommodating. I?ve bought many cars over the years, but this purchase was by far the best buying experience I have had. Sincerely appreciate of the excellent customer service at BMW Weatherford. ? Bernie M.
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